The roles of work-family integration and psychological detachment in the emotional labor and work-family conflict relationship
Zimmerman, Lauren Marie
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Due to increases in dual-earner couples and single-parent families, work-family conflict (WFC) is a prominent issue among employees, which has prompted empirical examinations of the work-family interface. However, little research has integrated emotional labor (i.e., emotion regulation within the workplace) into the work-family interface. Due to the expectation of employees, of any industry, to effectively manage their emotions, the present study is timely in integrating emotional labor into the work-family interface. In addition to examining the relationships between emotional labor strategies and the forms of WFC, work-family integration and psychological detachment were examined as moderators buffering the negative impacts of emotional labor on WFC. Utilizing a sample of 316 employees, results of the hierarchical moderated regression and relative weights analyses supported the proposed direct positive relationship between surface acting and WFC. Furthermore, work-family integration moderated the relationships between surface acting and behavior-based WFC. Implications and future research are discussed.