Perceived dominant group exclusion and resistance
Martin, Jacob Leeds
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Using a large sample of employees from a Midwestern healthcare organization, this study examines perceived exclusion by dominant group members in a multicultural context. Specifically, this study recognizes diversity resistance as a potential concern for perceived exclusion in multicultural organizations. Leadership remedies such as role modeling diversity practices and communication are explored as behaviors to mitigate exclusion perceptions. Finally, departmental diversity values are tested as a moderator to understand contextual factors which may impact these leadership remedies’ success. Findings indicate that both leadership behaviors are associated with an increased sense of inclusion among dominant group members, which subsequently shows to be related to increased employee engagement. Furthermore, departmental values of diversity did impact the effectiveness of communication behaviors by leaders. This study highlights dominant group exclusion as a potential indicator of resistance, and offers support for leader behaviors which may remedy this increasingly important issue.