Application of Six Sigma in retail supply chain to improve profitability
MetadataShow full item record
Quality of merchandise offered, is an important element that affects customer satisfaction in any supply chain network. The purpose of this study was to measure, analyze and improve the quality of furniture supplied by a Distribution Center; by studying the source and magnitude of issues driving unacceptable furniture. Six Sigma methodologies were used to conclude that, manufacturing defect was the main cause of unacceptable furniture that eventually disappointed the consumer. From a general perspective, this study demonstrated application of Six Sigma philosophy to improve quality in a retail supply chain.