The informal workplace learning experiences of virtual team members
Jones, Frankie S.
MetadataShow full item record
In the developed world, technology has become an essential component of the vast majority of jobs and therefore a fixture in the lives of most workers. Technology’s impact on work is especially powerful for virtual work teams, a growing segment of the work population, who depend substantially more on information and collaborative technologies than co-located teams (Gibson & Cohen, 2003). The purpose of this qualitative interview study was to explore how collaborative technologies influence the informal learning experiences of a diverse group of twelve virtual team members. Inputs revealed in this study as critical to setting the stage for virtual informal learning are integrated, collaborative technological systems; positive relationships and trust; and organizational support and virtual team management. Having these inputs in place fosters the processes and events within which informal learning occurs. Those processes are learning from and with others and occur during events of virtual mentoring, coaching, knowledge sharing, criticism, problem solving, document creation/editing, and planning.