Supervisors' expectations of entry-level professionals in housing and residence life
Smith, Ralphel Lewis
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The purpose of this study was to explore the relationship between what employers in housing and residence life expect of their entry-level professionals and the skills and competencies that these entry-level professionals are gaining from their preparation programs. More specifically, the study examined the CAS standards for student affairs preparation programs and the expectations of supervisors of entry-level professionals in housing and residence life to determine the level of congruence. The assumption is that graduates from professional preparation programs will perform at a different level than those staff who have not graduated from preparation programs. Chief Housing Officers (CHOs) in the Southeastern Association of Housing Officers (SEAHO) region were mailed surveys to distribute to their staff who supervised entry-level professionals in their organizations. Hundreds of CHOs were mailed the surveys to distribute to staff to complete. Only 74 surveys were returned for a less than 25% response rate. The supervisors were asked to complete three survey instruments. One was a demographic survey. Another was a survey with 19 statements from CAS standards as related to skills that graduate students should have attained after completing a student affairs preparation program. The final survey was a survey created by Randy Hyman, Ph.D. that asked supervisors to rate the level of competency that their most recently hired entry-level professional demonstrated in 33 areas and then the supervisors were asked to rate the importance of each of the 33 competencies in relation to being successful entry-level staff in a housing and residence life organization or department.